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Returns and Exchanges
If you are not completely satisfied with your purchase, you may return it for an exchange or refund within 30 days of receipt of the shipment in its original condition. Items returned within 30 days must be in the original packaging and not have been worn or damaged.
To ensure proper handling of your return, please call our customer service center at 1-888-932-7624 to obtain a Return Authorization number (RA#). We cannot guarantee proper handling of your return if a Return Authorization number is not obtained.
Custom Order Returns
BDA does not accept returns on custom order merchandise.
About BDA
BDA is proud to have been selected as the preferred provider of Promotional Products for the Bosch Rexroth Gear program!
BDA is a product-based promotional marketing firm that specializes in the convergent disciplines of merchandising, brand management, digital and interactive media, print marketing and international sourcing. Our clients include Fortune 500 corporations in the automotive, technology and hospitality sectors. For more information, visit us at bdainc.com.
Catalog Orders
The Client Services Team processes, services and provides follow-up for all of your orders for in-stock (and/or drop ship), Digital Catalog merchandise. In-stock web store merchandise is any merchandise that is ordered exactly as it appears in this Bosch Rexroth Gear Merchandise Digital Catalog. Please call us any time you have a question about your catalog order. We are here to service the Bosch Rexroth Gear Merchandise catalog Monday through Friday, 8:30 AM to 6:00 PM EST, excluding holidays.
*Please note that it is imperative for Dealers, Employees and Corporate customers to contact Client Services at 1-888-932-7624 prior to placing your first order on-line. Please be prepared to verify your contact information including your Dealer Code/Corporate number and email address. Once Client Services has verified the information in our system, you will use your email address as your log in for the web store under the MY ACCOUNT section. You will then be prompted to create a password of your choosing. Please contact Client Services if you have any questions.
*We cannot ship to PO or APO boxes.
For Mexico Orders:
*Orders via placed via web are not available at this time. Please contact your local retailer to place an order.
Custom Orders
Bosch Rexroth Gear Merchandise is pleased to provide you with the most competitive quotes, the quickest delivery, and the most innovative ideas for custom merchandise. Custom merchandise is anything not found in the Bosch Rexroth Gear Merchandise Digital Catalog. You can also customize the merchandise in the catalog with your individual retailer logo. You can call us or email your custom ideas to the Account Management Team who will contact you promptly to discuss your ideas further. Please click here to locate your Account Management Team.
Premiums
BDA features all the recognized names in premiums you've come to trust, such as: Rolex®, Seiko®, Waterford®, Mont Blanc®, Lenox®, Howard Miller®, Hartmann®, Coach Leather®, Cartier®, Bulova®, Carhartt® and many more!
Please click here to locate your the Bosch Rexroth Gear Merchandise Account Management Team.
Payment Options
All orders are placed in the US are payable in U.S. dollars. No C.O.D. Corporate orders can be paid for via credit card, purchase order and p/e-cards. Dealer / Distributor orders can be paid for via credit card and authorized co-op funds.
*For all international orders, only credit cards will be accepted.
Credit Card orders
Visa, MasterCard and American Express are accepted. Credit Card orders must include the following information: Type of card Cardholder name Cardholder number Expiration date Telephone #
Purchase Orders (Corporate Orders Only)
Orders placed using a purchase order must contain the PO# and should be accompanied by a faxed or emailed copy of the PO. If you are faxing or mailing the PO only to confirm, please mark your PO as "confirming PO" so we do not duplicate your order.
For orders placed using a blanket purchase order, please type the word "BLANKET" in front of the PO# and fax or e-mail a copy to Client Services the first time the blanket purchase order is used. Subsequent orders placed against the same blanket PO do not need to be accompanied by another hard copy, but must still contain the word "BLANKET" in front of the PO# for reference.
Special Projects
The BDA Sales & Marketing Team creates your catalog/Digital Catalog, monitors quality and communicates with Bosch Rexroth Gear Merchandise about all aspects of the program. Have an idea for an item you would like to see featured in the Bosch Rexroth Gear Merchandise Digital Catalog? A special project outside the scope of the catalog or custom ordering? Not sure who to call? We’re here for you!
Bosch Rexroth Gear Brand Manager
800 Tech Row Madison Heights, MI 48071
If you have any questions concerning your order, please contact a Client Services Representative. They are available to take your calls Monday - Friday, 8:30 a.m. to 6:00 p.m., EST at 1-888-932-7624, excluding holidays.
International Orders
Bosch Rexroth Gear can be shipped to any country in our country code list. International shipments will be shipped as complete orders only, unless requested in writing (meaning that if any item is on backorder, we will delay the entire shipment until all merchandise is available). All requests for international shipments should include the recipient country, all area codes and phone numbers.
All payments for international orders must be made in U.S. dollars. All required charges for duties, tariffs, and taxes are additional and will be charged to Bosch Rexroth Gear third party billing.
International orders are shipped via DHL or Federal Express International unless otherwise specified. BDA will invoice your international freight charges at the carrier’s published rates
If you wish to use an alternate carrier, please provide us with the company name, your account number with the carrier, a contact name, and a phone number for the carrier in the United States.
Rush service is not available for international orders. Please allow 2-3 weeks for delivery.
Customs restrictions may apply to some products. Customer will be responsible for any duty and tax charges.
We cannot ship to PO or APO boxes.
For international orders, payment can be made by credit card only. No open term invoicing is available for international shipments.
Sales Tax
Some states require that we collect tax on your purchase amount. Orders shipped to the following states are subject to sales tax: DC, IL, IN, MD, MI, NY, SC, TN and TX. Should state tax rates or laws change, we are required to collect the tax in effect on the date of your order.
Gift Certificates
Bosch Rexroth Gear gift certificates are available for purchase in denominations of $25 and $100. Certificates must be mailed in for redemption, copies and faxes are not accepted. You can also call client services to place your order and then mail in the certificates. The order will be held and then shipped when the certificates are received. Additional terms and conditions are printed on the back each certificate.
Shipping Inside Continental U.S.
BDA will ship all in-stock orders within 5 business days after we receive your order. All in-stock orders are shipped FOB Madison Heights, Michigan. All orders must include complete shipping information.
Recipient Name, Complete address, Telephone number, Fax number and Preferred shipping method.
Unless otherwise specified, your order will ship via UPS Ground service. All regular and expedited freight charges will be added to your invoice or charged to your credit card. Expedited and same day shipment requests must be received before 2:00 p.m. (EST). Airfreight services will be invoiced to you separately.
Recipient Account Numbers: In an effort to promote cost savings, you can elect to ship your order on a Bosch UPS account number. Simply select one of the Recipient Account options at the checkout, and enter your account number in the field as shown. The carrier will bill that account number at Bosch's rates rather than BDA billing the amount on the freight chart. Please call client services if you have any questions about this process.
You will receive an Automatic Shipment Notification (ASN) from BDA when you order in-stock merchandise if your package is shipped via UPS or Federal Express and yor provide us with your email address. This notification is generated within a few hours of your package shipping. This notification contains a description of your order and a link for you to be able to track your shipment.
Orders shipping directly from the factory (drop ship) will use the most cost-effective method, unless otherwise specified.
*We cannot ship to PO or APO boxes.
Rush Service/Next-Day or Two-Day Delivery
Same day rush service is available. Please call Client Services to confirm your rush request by 2:00 PM Eastern Standard Time to ensure that your package will ship on the same day. Additional charges may apply.
Product Availability
All items pictured on this web site are warehoused as shown for prompt delivery and are subject to availability at the time of your order. If your selected merchandise is not available, a Client Services Representative will notify you and offer substitutions whenever possible.
PLEASE NOTE: While we make every effort to ensure the accuracy of our catalog information, occasionally errors may occur. We reserve the right to make corrections. Due to the exclusivity and limited availability of certain items in this catalog, some items may only be available "while supplies last".
Order Acknowledgements
Online shoppers will receive an email acknowledgement from the Bosch Rexroth Gear Merchandise Digital Catalog immediately after order is placed. This email acknowledgement does not include sales tax.
Applicable sales tax will be calculated at the time of order processing and will be reflected on your second order confirmation detailing your BDA sales order number and item availability.
All online orders should receive a second order acknowledgement either by fax, phone or email within 2 business days from BDA. If you do not receive this acknowledgement, please call a Client Services Representative at 1-888-932-7624.
Lead Time
In-stock merchandise normally ships within 2 business days of your order being received. Please allow applicable time for delivery based on ship method from BDA. Non-stock catalog items normally ship within 3-5 weeks but shipping times can vary by item.
Browser Cookies
Like many online commerce sites, BDA uses cookies to provide a personalized shopping experience. Most browsers (including Netscape Navigator and Microsoft Internet Explorer versions 2.0 and later) support cookies. You may not be able to shop online if you are using an older browser or if your browser is configured to not accept cookies.
SSL
Since online commerce sites deal with sensitive data, BDA encrypts all transmissions containing personal data using 128-bit Secured Sockets Layer (SSL) protocol. You may not be able to shop online if your browser does not support SSL or you are accessing the Internet from behind a firewall that prohibits SSL transactions.
Where Your Order Goes
When you submit an order, it is transmitted securely to BDA in an encrypted message. For further information on contacting BDA in Troy, please refer to your contact list.
By "secure," we mean that the Digital Catalog uses the SSL protocol. Our web servers are capable of delivering 128-bit encryption. However, your browser ultimately determines the exact level of encryption, not by the server. For example, if your browser is capable of communicating using 128 bits, the server will use 128-bit encryption. If your browser is only able to communicate using 40-bit encryption, then the server will use 40-bit encryption.
